Accessibility Statement

This website has been developed by EMIS Health and is run by the specified organisation. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also looked to use ‘Plain English’ where possible in order to make the website text simple to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Keyboard navigation in Mac OS

For keyboard navigation to work in Mac OS an option has to be turned on:

System Preferences Keyboard  Shortcuts

In that panel is a check box labelled “Use keyboard navigation to move focus between controls”. Check that box and Restart your browser for the change to take effect.

How accessible this website is

Although we have used our reasonable efforts to make the website accessible to all we appreciate that some parts of this website are not currently fully accessible, in particular:

  • some of our downloadable documents may not fully accessible to screen reader software
  • there are a limited number of keyboard navigation issues including; menu navigation and notification acknowledgement
  • the site tagline styling may not be deemed to meet accessibility standards
  • table layout for opening times does not use the correct grid format to be deemed fully accessible

As part of our ongoing continuous improvement exercises we are working to further improve on the accessibility aspects of the site.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then please:

We will consider all requests and aim to get back to you within 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or identify ways that we can improve accessibility then please do call or email us to report the issue:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ”Accessibility Regulations”). If you have any concerns or issues with our site and are not happy with how we have responded to your concerns, then you may wish to contact the Equality Advisory and Support Service (EASS).

Alternatively, if you are based in Northern Ireland, please contact the Equalities Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

EMIS Health are committed to making its websites accessible, in accordance with the Accessibility Regulations.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Content that is not within the scope of the Accessibility Regulations

PDFs and other documents

This site may contain older PDFs and Word documents that do not meet accessibility standards – for example, they may not be structured so that they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The Accessibility Regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

This site may contain elements that cannot be navigated through using a keyboard. This does not meet WCAG 2.1 success criterion 2.1.1 (keyboard).

Plans are in place to rectify these issues as soon as practicable.

Styling Issues

This site may contain elements of styling that are not deemed to be accessible. This does not meet WCAG 2.1 success criterion 1.4 (distinguishable).

Plans are in place to rectify these issues as soon as practicable.

Disproportionate burden

Google Maps – There is a limit as to how far you can magnify the embedded Google Maps on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it.

How we tested this website

This website was last tested on 8th February 2021. The test was carried out by the EMIS Health Service Team.

Site compliance was checked using a combination of manual testing and third party tools, including:

Statement for Patients

We are sorry for the inconvenience being caused for our patents trying to contact the practice by telephone recently. You may have found that trying to reach us first thing on a Monday morning has been particularly difficult.

Like many GP practices in Lancashire, our telephone system is run by a local NHS IT provider who are aware of these issues.

We want to assure you these problems have been escalated and explain that fixing them is not in our control, so please be patient with us whilst they are being addressed.

We have been told that over the next few weeks, a short term fix being put in place that should ensure our telephone systems can stay online during very busy periods. In the longer term, we know that upgrades are being made to the system that should fully resolve the problems.

Remember, there are other ways that you can contact the practice. Firstly if you are able please review our web pages please do this is where we will provide you with the most up to date methods of contacting us or where appropriate other alternatives exist such as:-

* MyGp or PatientAccess ; an app that you may have already downloaded (if not please do and follow the instructions for use) which you can use to book appointments, contact the practice or order your prescriptions.

* As usual, you should dial 999 in an emergency and can access NHS111 or your local pharmacy for advice.

Coronavirus – Advice for Patients

The symptoms of coronavirus are:

The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

Do not go to a GP surgery, pharmacy or hospital.

Information for the public is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time.
Everyone is being reminded to follow Public Health England advice to:

You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.

Updated:
02.03.2020