Online Services

You are now able to book appointments or request repeat medication online. Access can be done by a variety of ways:-

MyGP app – click for more information

If you register through the NHS app, you do not need to request any registration information from the practice.

Click here for a self-help guide to the MyGP app

NHS app – click for more information

You do not need to request any registration information for the NHS app, as you can self-verify your ID.

Patient Access – click for more information

To obtain your registration information for Patient Access:

Come to the Surgery in person with photo-id and ask the receptionist for details of how to register for Emis Access. You will be given a letter with you own unique registration details then follow the simple instructions below.

You will be asked to create an account.

You will be prompted for your personal login details, which will be on your registration letter, previously obtained from the surgery.

You can then register and use our online services.

Electronic prescription requests will still take 48 hours to process. If you require urgent medication please bring a written request from reception.

MyWayDiabetes

Do you or someone you know have Diabetes? Why not register for MyWayDiabetes. This is a digital service for either people with diabetes or people at risk of developing Diabetes. The platform enables you to access your diabetic health records on-line and provides personal advice, which will be tailored to your needs. There are also interactive education resources around diabetes. Why not give it a try!

https://www.ydyw.co.uk/?fbclid=IwAR0mmAojZ6TZGmzmxIRZ_cr4t3k8XtmzMjGkube0vIbHCieAgVRBF8RSFiw

Statement for Patients

We are sorry for the inconvenience being caused for our patents trying to contact the practice by telephone recently. You may have found that trying to reach us first thing on a Monday morning has been particularly difficult.

Like many GP practices in Lancashire, our telephone system is run by a local NHS IT provider who are aware of these issues.

We want to assure you these problems have been escalated and explain that fixing them is not in our control, so please be patient with us whilst they are being addressed.

We have been told that over the next few weeks, a short term fix being put in place that should ensure our telephone systems can stay online during very busy periods. In the longer term, we know that upgrades are being made to the system that should fully resolve the problems.

Remember, there are other ways that you can contact the practice. Firstly if you are able please review our web pages please do this is where we will provide you with the most up to date methods of contacting us or where appropriate other alternatives exist such as:-

* MyGp or PatientAccess ; an app that you may have already downloaded (if not please do and follow the instructions for use) which you can use to book appointments, contact the practice or order your prescriptions.

* As usual, you should dial 999 in an emergency and can access NHS111 or your local pharmacy for advice.

Coronavirus – Advice for Patients

The symptoms of coronavirus are:

a cough
a high temperature
shortness of breath

The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

you think you might have coronavirus
you’ve recently been to a country or area with a high risk of coronavirus – For the list of countries please click here
you’ve been in close contact with someone with coronavirus

Do not go to a GP surgery, pharmacy or hospital.

Information for the public is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time.
Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.

Updated:
02.03.2020