Roman Road Health Centre

Fishmoor Drive, Blackburn BB2 3UY

Have Your Say

COMPLAINTSphoto-corridor-w360h250

We operate a Practice complaints procedure and our Complaints Manager is Johanne Shorrock, Practice Manager. Our aim is to give the highest possible   standard of service in a friendly and professional manner.  If you have any concerns please let us know. Speak to whomever you feel comfortable with – your GP, Practice Manager or reception staff will all be happy to help. We will try and deal swiftly with any problems that may occur.

However, if you feel that we have not dealt with the issues you have raised you can write to the Independent Contractor of Services at:

NHS England,
P.O Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33 (Monday to Friday 8am-6pm, excluding English Bank Holidays). 
Email: [email protected]

Patient Participation Group Results:

Please click the following to access the results of our recent Patient Participation Group Survey.

2014 Local Patient Participation Survey

2013 Patient Survey Results

Complaints

Patients Complaint Leaflet

Complaints Template Form

Coronavirus – Advice for Patients

 
The symptoms of coronavirus are:
 

 
The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.
 
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
 
Use this service if:
 

 
Do not go to a GP surgery, pharmacy or hospital.
 
Information for the public is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19
 
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time.
Everyone is being reminded to follow Public Health England advice to:
 

 
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.

 
Updated:
02.03.2020