Roman Road Health Centre

Fishmoor Drive, Blackburn BB2 3UY

Out of Hours Care

NHS Rolls out the new 111 service in East Lancashire – This service replaces NHS Direct.image-4-w360h250
When to use it?

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

You should call 111 if:

– It’s not a 999 emergency

– You think you need to go to A&E or another NHS urgent care service

– You think you need to go to A&E or another NHS urgent care service

– You don’t think it can wait for an appointment with your GP

– You don’t know who to call for medical help

– This is also the new out of hours number

For less urgent health needs you should still contact your GP in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

NHS Walk in Centre NHS walk-in  They deal with minor illnesses and injuries: http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/pages/Walk-incentresSummary.aspx
111 Call 111 if you need medical help fast but it’s not a 999 emergency. They will advise you of the best place for you to attend and can also provide health information.
NHS Direct For health advice and reassurance. Tel: 0845 4647 http://www.nhsdirect.nhs.uk
999 For life-threatening emergencies

Statement for Patients

We are sorry for the inconvenience being caused for our patents trying to contact the practice by telephone recently. You may have found that trying to reach us first thing on a Monday morning has been particularly difficult.

Like many GP practices in Lancashire, our telephone system is run by a local NHS IT provider who are aware of these issues.

We want to assure you these problems have been escalated and explain that fixing them is not in our control, so please be patient with us whilst they are being addressed.

We have been told that over the next few weeks, a short term fix being put in place that should ensure our telephone systems can stay online during very busy periods. In the longer term, we know that upgrades are being made to the system that should fully resolve the problems.

Remember, there are other ways that you can contact the practice. Firstly if you are able please review our web pages please do this is where we will provide you with the most up to date methods of contacting us or where appropriate other alternatives exist such as:-

* MyGp or PatientAccess ; an app that you may have already downloaded (if not please do and follow the instructions for use) which you can use to book appointments, contact the practice or order your prescriptions.

* As usual, you should dial 999 in an emergency and can access NHS111 or your local pharmacy for advice.

Coronavirus – Advice for Patients

The symptoms of coronavirus are:

The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

Do not go to a GP surgery, pharmacy or hospital.

Information for the public is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time.
Everyone is being reminded to follow Public Health England advice to:

You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.

Updated:
02.03.2020